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FORMERLY NAVIGATOR MOBILITY CONSULTING
ADA GURU's UPCOMING TRAININGS
Jess Segovia, ADA Guru, offers the following courses to assist transit professionals of all levels and responsibilities in understanding how to provide high quality, compliant accessible public transit services.
Workshops include:
1. ADA Requirements for Bus & Demand Responsive Services
2. ADA Paratransit Eligibility Determination
3. Advanced Wheelchair Securement Strategies
4. Bus Stop Accessibility Requirements
5. Creating Effective Operating Policies, Procedures & Documentation Strategies
6. Evaluating Your Community's Transportation Coordination Effectiveness
7. Enhancing Your Community's Mobility Management Program
8. ADA Hot Topics - Service Animals, Direct Threat/Denial of Service & Reasonable Modification Requirements
9. Strategies for Reducing ADA-related Lawsuits & Complaints
10. Improving your Regional Transportation Coordination Planning Process
11. It's a Jungle Out There! The Wild World of Service Animals
12. Creating/Enhancing Your Secret Shopper Program (Mystery Rider)
...AND MANY OTHERS
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ADA COMPLIANCE TRAINING IN PARADISE!
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OCTOBER 7,-8-9, 2025
3-DAY ADA COMPLIANCE TRAINING SEMINAR
Hilton Hawaiian Village Waikiki Beach Resort
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Join Jess Segovia, ADA Guru, and fellow transit professionals in beautiful Waikiki Beach for 3 days of learning and fun as you enhance your knowledge of the operating requirements of the ADA for Bus, Paratransit and other services. ​
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​​Registration fee: $1,349 per person
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Once registration and payment is complete, a hotel reservation link will be sent.
Hope to see you in Hawaii!!!
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ADA PARATRANSIT ELIGIBILITY DETERMINATION webinar
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Date TBD
11:00am to 2:00pm (pacific time)
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This training reviews key elements in providing compliant and effective ADA Paratransit eligibility determination services; including in-person eligibility. Topics include but are not limited to evaluating people with mobility disabilities, cognitive disabilities and visual impairments. Best practices for application and medical verification content is also reviewed.
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IMPROVING YOUR DRIVER ADA COMPLIANCE TRAINING PROGRAM
webinar
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NEW DATES TBD
9:00am to Noon (pacific time)
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Few Driver training modules are as important as ADA Compliance. Remember, the ADA requires Drivers to be "trained to proficiency"; which means that we need to prepare them to be experts in their job. This webinar will provide best practices for improving your Driver ADA training structure, content and effectiveness.
Topics include a review of key policies and areas where Drivers struggle in assisting riders with disabilities, the impacts of the "Driver discretion" approach to providing assistance, creating an environment for Driver success and retention, use of tools and other creative exercises, post training support, etc.
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ENHANCING YOUR DRIVER ADA COMPLIANCE OVERSIGHT PROGRAM
webinar
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Dates TBD
9:00am to Noon (pacific time)
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In my 26+ years in public transit, the area I see agencies struggling the most is in the oversight of Drivers in complying with ADA Compliance-related policies. For many agencies, Road Supervisors are used primarily to respond to incidents. Given this, who is watching Drivers and identifying opportunities to prevent ADA-related incidents?
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This webinar will review proven strategies for operational oversight of Driver's as they work to meet your agency's ADA Compliance standards. Topics will include recommendations for ongoing service observations, evaluation form content, generating data and reports, identifying areas where Driver's may be struggling, and how to support their short- and long-term success.
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MANAGING THE
ADA COMPLAINTS INVESTIGATION PROCESS
webinar
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Dates TBD
9:00am to Noon (pacific time)
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FTA guidance tells us that ADA-related complaints are one of the best ways to receive feedback from riders. However, our use of this data is only as good as our complaints investigation process. In my experience, many ADA-related complaints identify multiple issues...but does your complaints process/system allow you to capture, investigate and report findings for each?
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This, and many other issues, will be addressed during this webinar. We'll discuss best practices for complaint intake, investigation steps, who should be leading investigations, making "reasonable" determinations, tracking data and generating useful reports, responding to complainants, etc.
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​​ADA COMPLIANCE 365
FOR TRANSIT MANAGERS & SUPERVISORS
webinar series
New 2026 dates to be released soon!
5 consecutive Thursdays
9:00am to Noon (pacific time)
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We know the importance of ADA Compliance, but where do you learn how to build your ADA Compliance program?
This training series has been designed for those staff directly involved in the operation of transportation services provided to people with disabilities. Using ADA Guru's "5 Pillars of ADA Compliance", participants will be introduced to key elements of building and maintaining a formal ADA Compliance program.
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Topics include:
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Effectively maintaining accessibility features
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Enhancing ADA operating policies
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Driver training content & delivery best practices
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ADA Compliance oversight efforts (Driver observations, complaint investigations, incident documentation, etc.)
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Passenger education efforts (rider's guides, website content, etc.)
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Let ADA Guru help you work smarter, not harder. Register today!
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BUS STOP ACCESSIBILITY
webinar
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DATE/TIME TBD
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This training provides a review of the ADA’s requirements for creating and maintaining accessible bus stops; including path of travel and how to prioritize bus stop and amenity improvements.
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ADVANCED WHEELCHAIR SECUREMENT STRATEGIES
webinar
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DATE/TIME TBD
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This training provides comprehensive strategies for securing difficult to secure wheelchairs, scooters and other mobility aids. Content includes best practices for Driver training and securement policies, as well as a technical review of how wheelchairs and scooters are designed and manufactured.
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WORKSHOP REFUND POLICY
Workshop registration payments are non-refundable. However, credit towards a future training is held without expiration and can be used for other individuals.
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PAST CONFERENCE SESSIONS & TRAININGS
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CONFERENCE SESSIONS
Community Transportation Association of America (CTAA)
California Association for Coordinated Transportation (CALACT)
Arizona Transit Association (AzTA)
Transportation Association of South Carolina (TASC)
SouthWest Transit Association Conference (SWTA)
Texas Transit Association (TTA)
National Rural Transportation Assistance Program (RTAP)
Utah Rural Specialized Transit Association (URSTA)
Transportation Association of Massachusetts (TAM)
Colorado Association of Transit Agencies (CASTA)
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ADA COMPLIANCE TRAININGS
Louisiana DOTD (LA)
North Carolina DOT
Charlotte CATS (NC)
Dallas Area Rapid Transit (TX)
Access Services (CA)
Los Angeles METRO (CA)
Metro Transit (MO)
Nebraska Safety Center (NE)
Monterey Salinas Transit (CA)
South El Monte, CA (hosted by City of South El Monte)
Pasadena, CA (hosted by City of Pasadena)
Pinole, CA (hosted by WestCAT)
Phoenix, AZ (hosted by Maricopa Association of Governments)
Portland OR (hosted by TriMet)
Hollister, CA (hosted by San Benito County Transit)
Hesperia, CA (hosted by Victor Valley Transit Authority)
Los Angeles, CA (hosted by City of Whittier)
Clovis, CA (hosted by Clovis Transit)
Phoenix, AZ (hosted by City of Mesa)
Stockton, CA (hosted by RTD)
Redding, CA (hosted by SRTA)
Sacrament0 (hosted by Paratransit Inc.)
Columbia, SC (hosted by The COMET)
Phoenix, AZ (hosted by City of Avondale)
Oakland, CA (hosted by AC Transit)
Flagstaff, AZ (hosted by NAIPTA)
Yuma, AZ (hosted by YCIPTA)
Northern Los Angeles, CA (hosted by Santa Clarita Transit)
Central Los Angeles, CA (hosted by City of Whittier)​